The “Carpiko” is a product of INCARGENIXS TECHNOLOGIES PRIVATE LIMITED, CIN: U74999UP2016PTC084645 with corporate office at WTC Noida, Greater Noida, Uttar Pradesh and registered address at A-10, Sector 12, Noida, 201301. We are providing online/offline booking of car repair and service through our Carpiko platform. Contact details can be found on our website at carpiko.com and also within the app.
In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form or provide your details while making the bookings. You will be asked to provide certain information about yourself including your name, mobile number, email, contact details and car model etc. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively. By registering on our platform (website and app) or by availing our service with your mobile number, you agree to receive transactional SMS, promotional SMS and emails from us.
Following Sign-Up, we will make certain services available to you. The services will include the ability to search Dealer / Service (partnered workshops) providers for automotive repair or servicing work you need to perform for your vehicle, ability to view detailed profile of Dealers / Service providers and their services provided and ratings information and the ability to post feedback and ratings in relation to any Dealer / Service provider you have used as a result of your use of the platform. Also ability to view, choose and book various car repair and services provided by Carpiko on its platform. We will provide you with certain services available at your doorstep (preferred location) or at our partnered workshops depending on your preference and time slot. We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion. You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a Dealer / Service Provider if you have used them as a result of your use of the platform. We will keep you updated about the status of the service being done. In case any additional service or parts are to be used during service then we will contact you and inform about it. Any additional job will be performed only after your final approval. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice and you agree to comply with it. Upon using Carpiko services we provide 60days/5000km warranty on the work done on your car. If you face any issues with your car within the 60 days then you can notify us via SMS/Call/Email and our team will into the matter. Upon full inspection, Carpiko team will decide whether the warranty claim is genuine and will be provided to you or not. The warranty claim will be applicable only on the parts and work that were done or replaced by Carpiko service providers and mechanics. We also provide certain transit insurance on various services provided to you. The transit insurance claim will be for minor damages that occur during pickup and drop of your car by Carpiko executive. The degree of minor damages will be decided by Carpiko team and upon inspection and proper due diligence into the matter, the transit-insurance claim will be provided. We hold the right to deny insurance or warranty claim by you upon our discretion anytime.
Some services made available for booking to you include the opportunity to make payments facilitated through by cash or online payments. Such payments will be collected by us after the completion of service or before the starting of the service, depending on the type of service. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning. In case of booking appointment with our partnered workshops (service provider), the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider with no involvement of Carpiko. Payment options provided may differ between service providers, and services offered. In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before services are provided to you. You can make cash payment or choose to pay online via your credit card, net banking, debit card or any wallet service. We will send you third-party online payment link via sms/email which will be valid for 24 hours. If you fail to make the online or offline(cash) payment before 24 hours or deny to make the payment, then the Carpiko reserves the right to take legal action. Also Carpiko may charge certain late payment fees on the due payment upon its discretion after 24 hours of service completion. In order to avoid such situation Carpiko will notify you of your due payment via any medium of its choosing i.e call/SMS/Email etc. Thus failing to make the payment within the specified timeline will attract late payment fees or denying to make the payment will be a matter of jurisdiction. In cases where cash on delivery (COD) is offered, full payment must be made directly to the service provider or Carpiko executive at the time of service completion. If you decide to cancel your appointment, you may do at any time, preferably by contacting us via contact information provided in app in Contact us section of app or by calling us on 8881666444 or any Carpiko executive anytime. If we accept your cancellation, no cancellation fee will be charged.
We will not under any circumstances have any responsibility to you or liability to you for the performance or quality of any work which you ask any Dealer to carry out. In case of pickup and drop , we will provide you with a job sheet which will include all the detailed information about car and its belongings signed by you and service provider. Any mishappening or issue occurred during pick and drop or during ongoing service work which may include damage to vehicle, loss of any belongings inside the car and change of any part in car, you will not hold us responsible and that matter will be solely settled between you and the service provider (workshops or mechanics).
The Services allow registered users to create, edit and submit material for inclusion on or transmission via Carpiko, including (without limitation) by creating Dealer profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so. You agree to comply with all applicable laws and regulations when using Carpiko. You are solely responsible for all Material you submit for inclusion on or transmission via Carpiko. You must ensure that all Material you transmit is lawful and honest. In particular, you must not post or transmit any Material that: is fraudulent, dishonest or misleading; is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws; encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice; infringes the copyright or other rights of any third party.
Whilst we endeavor to ensure that the information available on or through Carpiko is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular, (but without limitation), Carpiko permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to Carpiko may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
Unless otherwise stated, the copyright, database right and other intellectual property rights in Carpiko (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.